Your Trust, Our Priority

Our Commitment to Your Privacy

At Sugar & Quill Bakehouse, we value the trust you place in us when you visit our website or make a purchase. Our commitment to your privacy extends to every interaction, ensuring your personal data is handled with the utmost care and in full compliance with the General Data Protection Regulation (GDPR).

How We Protect Your Data:

• GDPR Compliance: We adhere strictly to GDPR principles, ensuring lawfulness, fairness, and transparency in processing personal data.
• Clear Data Collection: We only collect data that is necessary for providing our services, such as processing orders, managing accounts, and enhancing your browsing experience.
• Purpose Limitation: All data collected is used solely for the specific purposes for which it was obtained, clearly communicated to you upfront.
• Data Minimisation: We limit data collection to what is relevant and necessary for the stated purpose.
• Accuracy: We strive to keep your personal data accurate and up-to-date.
• Storage Limitation: Your data is retained only for as long as necessary for the purposes for which it was processed.
• Integrity & Confidentiality: Robust security measures protect your data against unauthorized access, alteration, disclosure, or destruction.
• Your Rights: You have the right to access, rectify, erase, or restrict the processing of your data, and to object to processing and data portability. Contact us at [email protected] to exercise these rights.

Your peace of mind is part of our recipe for excellence.

Terms of Service

Welcome to Sugar & Quill Bakehouse! Before enjoying our delightful offerings online, please take a moment to review our Terms of Service. These terms govern your use of our website and outline the conditions under which we provide our products and services.

1. Website Usage:

Access to and use of this website is subject to these terms. You agree not to use the website for any unlawful purpose.

2. Online Ordering:

When you place an order through our website, you agree to provide accurate and complete information. All orders are subject to availability and confirmation of price. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, errors in product or pricing information, or problems identified by our fraud prevention department.

Pricing and Availability:

All prices are listed in GBP (£) and are subject to change without notice. While we strive for accuracy, errors may occur. If a pricing error is discovered for an item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Payment:

Payments are processed securely via our trusted payment gateways. We accept major credit and debit cards. Your payment information is encrypted and not stored on our servers.

3. Delivery and Pickup:

Specific delivery zones, times, and minimum order requirements apply. Pickup options are available during our operating hours at 315 Piccadilly Circus, Westminster, London, W1J 9HP. Please refer to our FAQ or contact us directly for detailed information regarding delivery and pickup policies specific to our artisan bakery terms.

4. Cancellations and Refunds:

Cancellation and refund policies vary depending on the product (e.g., bespoke cakes, patisserie orders, baking classes). Please review the specific terms associated with your order at the time of purchase. Generally, bespoke cake orders require significant notice for cancellation due to custom preparation.

5. Intellectual Property:

All content on this website, including text, graphics, logos, images, and software, is the property of Sugar & Quill Bakehouse or its content suppliers and protected by UK and international copyright laws.

6. Limitation of Liability:

Sugar & Quill Bakehouse shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, or the performance of the products, even if Sugar & Quill Bakehouse has been advised of the possibility of such damages.

7. Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Detailed Data Protection and Privacy Policy

This section elaborates on how Sugar & Quill Bakehouse collects, uses, maintains, and discloses information collected from users (each, a "User") of the sugarandquill.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Sugar & Quill Bakehouse.

Information We Collect:

• Personal Identification Information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
• Non-personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies:

Our Site may use